Last updated: September 16, 2026
Welcome to Alvora.
These Terms & Conditions govern your use of the Alvora website, alvora.studio, and purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website.
Your statutory consumer rights under applicable law are not affected by these Terms & Conditions.
1. About Alvora
Alvora operates the website alvora.studio, where we offer physical and digital products, including stencils, page holders, and other creative products.
We currently sell and ship products within Brazil.
For questions regarding these Terms or your order, please contact us at:
2. Use of the Website
You may use this website for lawful purposes and in accordance with these Terms & Conditions.
You agree not to:
- Use the website for fraudulent or unlawful purposes;
- Attempt to gain unauthorized access to the website or its systems;
- Interfere with the operation or security of the website;
- Copy, reproduce, distribute, or commercially exploit website content without permission;
- Use our website or products in a way that infringes the rights of Alvora or third parties.
We reserve the right to restrict or terminate access to the website where necessary to protect the website, our business, our customers, or third parties.
3. Accounts and Guest Checkout
You may be able to place an order without creating a customer account.
Where account creation is available, you are responsible for keeping your account information accurate and maintaining the confidentiality of any account credentials.
You are responsible for activities carried out through your account.
4. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, and other information displayed on our website are accurate.
However, small variations may occur due to:
- Differences between screens and devices;
- Lighting and photography conditions;
- Manufacturing and production processes;
- Materials and finishes;
- Individual product batches.
These variations do not necessarily constitute a defect.
We reserve the right to update product descriptions, designs, colours, specifications, and availability when necessary.
5. Product Availability
Products are subject to availability.
Although we make reasonable efforts to keep stock information accurate, there may occasionally be situations where a product shown as available becomes unavailable before an order can be fulfilled.
If this happens, we will contact you and, where possible, offer the choice to:
- Wait until the product becomes available again; or
- Receive a refund for the unavailable product.
6. Orders
When you place an order, you are submitting a request to purchase the selected products.
An order is considered accepted once payment has been successfully approved and the order has been confirmed by our system.
We reserve the right to cancel an order before fulfilment in limited circumstances, such as:
- A product becoming unavailable;
- A technical error affecting the order;
- A clear and obvious pricing error;
- Suspected fraudulent or unauthorized activity;
- Circumstances where fulfilment is not reasonably possible.
If we cancel an order after payment has been made, the applicable amount will be refunded through the original payment method.
We will not use a pricing-error clause to arbitrarily cancel correctly priced and properly confirmed orders.
7. Prices and Payments
All prices displayed on the website are stated in Brazilian reais (BRL) unless otherwise indicated.
Payment is currently processed through Mercado Pago.
The payment options available to you will be displayed during checkout.
Your order will only be processed once payment has been successfully approved.
Alvora does not intend to store complete credit or debit card information on its website. Payment information is processed by the applicable payment provider according to its own terms and privacy practices.
8. Order Processing
Physical orders are normally prepared for shipment within 1–3 business days after payment has been approved.
This is a processing estimate and does not constitute a guaranteed delivery date.
Orders may take longer to process during periods of unusually high demand, holidays, unforeseen events, or other circumstances outside our reasonable control.
9. Shipping and Delivery
We currently ship orders within Brazil.
The available shipping methods and applicable shipping costs will be displayed during checkout.
Delivery times may vary depending on the destination, shipping method, carrier, holidays, weather conditions, operational issues, and other circumstances outside Alvora’s control.
Any delivery estimate displayed at checkout is an estimate and not a guaranteed delivery date.
Once an order has been handed to the shipping provider, tracking information may be provided where available.
10. Incorrect Delivery Address
Customers are responsible for providing accurate and complete delivery information during checkout.
If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us.
Depending on the circumstances, we may be able to arrange another delivery attempt or provide another appropriate solution.
Any additional shipping costs may be assessed on a case-by-case basis.
11. Orders Marked as Delivered
If your tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible.
We may contact the shipping provider and investigate the delivery before determining the appropriate solution.
12. Returns, Refunds and Replacements
Returns, refunds, and replacements are governed by our Refund & Returns Policy, which forms part of these Terms & Conditions.
Please review that policy before making a purchase.
You can find the full policy on our Refund & Returns Policy page.
13. Digital Products
Digital products are delivered electronically after successful payment.
Digital products purchased from Alvora are licensed for personal use only, unless otherwise expressly stated at the time of purchase.
You may not:
- Resell the digital files;
- Redistribute or share the files with others;
- Upload the files to websites, marketplaces, file-sharing services, or other platforms;
- Claim the files or designs as your own;
- Use the files for commercial production or resale without written permission from Alvora.
If a digital file is corrupted, incomplete, incorrect, or otherwise defective, please contact us at byalvora.studio@gmail.com so that we can provide the correct file.
Digital products are subject to the terms described in our Refund & Returns Policy and applicable consumer law.
14. Personalized Products
Alvora may offer personalized products in the future.
Where a product is made specifically according to information or specifications provided by the customer, different return conditions may apply where permitted by applicable law.
Personalized products remain covered by applicable rights relating to defective, damaged, incorrectly produced, or incorrectly supplied products.
15. Intellectual Property
All content on the Alvora website, unless otherwise stated, belongs to or is licensed to Alvora.
This includes, but is not limited to:
- Product designs;
- Digital files;
- Stencil designs;
- Photographs;
- Product images;
- Graphics;
- Logos;
- Brand elements;
- Text;
- Website layouts and visual elements.
You may not copy, reproduce, modify, distribute, sell, license, or commercially exploit Alvora’s intellectual property without prior written permission.
Purchasing a physical product or digital product does not transfer ownership of Alvora’s intellectual property to the customer.
16. Personal Use of Physical Products
Unless otherwise stated, physical products purchased from Alvora are intended for their ordinary intended use.
Customers are responsible for using products appropriately and following any instructions or safety information provided with the product.
17. Website Availability
We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical problems.
We may temporarily suspend or modify parts of the website for maintenance, updates, security, or other operational reasons.
18. Third-Party Services
Our website relies on certain third-party services, including payment and technical services.
For example, payments are currently processed through Mercado Pago.
Third-party services may have their own terms and privacy policies, and Alvora is not responsible for matters that are solely within the control of those third parties.
19. Changes to Products and Website
We may update, modify, replace, or discontinue products, product designs, prices, website content, or features at any time.
Changes made after an order has been accepted will not affect the terms of an order that has already been confirmed, unless otherwise required by applicable law or agreed with the customer.
20. Events Outside Our Control
Alvora will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include, for example:
- Natural disasters;
- Severe weather;
- Strikes;
- Government restrictions;
- Transport disruptions;
- Significant technical failures;
- Problems affecting payment or shipping providers;
- Other events that could not reasonably have been prevented or anticipated.
Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection law.
21. Children’s Use
Our website is not specifically directed at children.
If you are under the age required to enter into a contract under applicable law, you should use the website and make purchases only with the authorization and supervision of a parent or legal guardian.
22. Privacy
Your use of the website is also subject to our Política de Privacidade, which explains how we collect, use, and protect personal information.
Please review our Privacy Policy before using the website or placing an order.
23. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or applicable legislation.
The latest version will always be published on this page, together with the date of the most recent update.
Changes will not retroactively alter the terms of orders that have already been accepted, except where required by law.
24. Governing Law
These Terms & Conditions are governed by the laws of Brazil.
Nothing in these Terms is intended to restrict or exclude any mandatory rights or protections available to consumers under applicable Brazilian law.
25. Contact
If you have questions about these Terms & Conditions, your order, or any of our products, please contact us:
Email: byalvora.studio@gmail.com
Website: alvora.studio
Alvora
Last updated: September 16, 2026
