Last updated: September 16, 2026
At Alvora, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal information we may collect, how we use it, when it may be shared, and the rights you may have regarding your personal data.
By using our website or purchasing our products, you acknowledge the practices described in this Privacy Policy.
This Privacy Policy is intended to comply with applicable data protection legislation, including Brazil’s Lei Geral de Proteção de Dados Pessoais (LGPD), where applicable.
1. Who We Are
Alvora operates the website alvora.studio, through which we offer our products for sale.For questions about this Privacy Policy or the processing of your personal data, you can contact us through the contact channels available on our website.
2. Personal Information
We CollectWe may collect personal information when you browse our website, create an account, place an order, or contact us.Depending on how you use our website, this may include:
Full name;
Email address;
Telephone number, when provided;
Billing and shipping address;
Information necessary to process and deliver your order;
Information provided through contact forms or other communications.
Payment Information
Payments made through our website are processed through Mercado Pago.
Payment information, such as credit or debit card details, may be collected and processed directly by Mercado Pago in accordance with its own privacy policy and terms.
Alvora does not intend to store your complete credit or debit card details on our website.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, such as:
IP address;Browser type and version;
Device type;
Operating system;
Pages visited;
Date and time of access;
Basic information about how you interact with the website.
4. How We Use Your Information
We may use your personal information to:
Process and manage your orders;
Process payments through Mercado Pago;
Arrange delivery of your purchases;
Send order confirmations and other necessary transactional communications;
Provide customer support;
Manage your WooCommerce account, if you create one;
Provide access to digital products, if applicable;
Maintain and improve our website;
Prevent fraud, abuse, and security incidents;
Comply with legal, tax, accounting, and regulatory obligations.
5. Sharing Your Information
Alvora does not sell or rent your personal information. We may share personal information with third parties when necessary to provide our services, process your order, complete a payment, deliver your purchase, maintain our website, or comply with legal obligations.
These third parties may include:
Mercado Pago, for payment processing;
Delivery and shipping providers, when necessary to deliver your order;
Website hosting and technical service providers;
WooCommerce and services necessary for the operation of our online store;
Government authorities or other entities when required by applicable law.
Third-party service providers may process your personal information according to their own privacy policies and terms.
6. Cookies
Our website uses cookies and similar technologies to ensure that our website and online store function properly.
Cookies may be used to:
Keep products in your shopping cart;
Maintain your preferences;
Support the checkout process;
Maintain website security;
Allow WooCommerce features to function correctly;
Understand how visitors use our website, where applicable.
7. Embedded Content and Third-Party Services
Our website may contain links or embedded content from third-party services.
Third-party content may collect information about you, use cookies, or track your interaction with that content according to the third party’s own privacy policy.
Mercado Pago, for example, may process information when you choose to use its payment services. Its processing of personal information is governed by Mercado Pago’s own privacy practices.
8. Order and Account Information
When you place an order through WooCommerce, information necessary to process your purchase may be stored by our website.
This may include your name, contact information, billing and shipping information, order details, and other information necessary to fulfil your purchase.
If you create an account, information associated with your account may remain stored while the account is active or for as long as necessary to comply with legal or operational requirements.
9. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, and complying with legal, tax, accounting, and security obligations.
When personal information is no longer required, we may delete or anonymize it, where appropriate and legally permitted.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, disclosure, or destruction.
However, no method of storing or transmitting information over the Internet can be guaranteed to be completely secure.
11. Your Privacy Rights
Depending on applicable law, including the LGPD, you may have rights regarding your personal information, including the right to:
Request confirmation of whether we process your personal data;
Request access to your personal data;
Request correction of inaccurate, incomplete, or outdated information;
Request deletion of certain personal data;
Request information about how your personal data is processed;
Request information about third parties with whom your data has been shared, where applicable;
Request data portability where applicable;
Withdraw consent where processing is based on consent.
To exercise your rights, please contact us through the contact details available on our website.
12. Children’s Privacy
We do not knowingly seek to collect personal information from children without the appropriate legal basis or authorization where required by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation.
Our website is not specifically directed at children.
13. Third-Party Websites
Our website may contain links to third-party websites.
Alvora is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, payment methods, or applicable legislation.
Any updated version will be published on this page with a revised “Last updated” date.
15. Contact Us
If you have questions about this Privacy Policy, how we process your personal information, or wish to exercise your privacy rights, please contact us through the contact form or contact details available on alvora.studio.
Alvora
Last updated: September 16, 2026
