{"id":11,"date":"2026-09-16T12:00:03","date_gmt":"2026-09-16T16:00:03","guid":{"rendered":"https:\/\/alvora.studio\/?page_id=11"},"modified":"2026-09-16T12:00:03","modified_gmt":"2026-09-16T16:00:03","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/alvora.studio\/pt\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Last updated: September 16, 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At&nbsp;<strong>Alvora<\/strong>, we want you to be happy with your purchase. If you change your mind about a purchase or there is a problem with your order, this policy explains how returns, refunds, and replacements work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy applies to physical products purchased through&nbsp;<strong>alvora.studio<\/strong>, including stencils and page holders, as well as digital products where applicable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your statutory consumer rights are not affected by this policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Returns and Right of Withdrawal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We accept returns of eligible physical products within&nbsp;<strong>14 days from the date of delivery<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You do not need to provide a reason for returning an eligible physical product within this period.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To request a return, please contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"mailto:byalvora.studio@gmail.com\">byalvora.studio@gmail.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact us before sending any product back. We will provide the necessary return instructions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The 14-day return period offered by Alvora is in addition to any mandatory consumer rights applicable to your purchase.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Condition of Returned Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We ask that returned products are kept in their original condition so that they can be resold.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Products should:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Not have been used;<\/li>\n\n\n\n<li>Not be damaged;<\/li>\n\n\n\n<li>Include all parts and accessories supplied with the product;<\/li>\n\n\n\n<li>Be returned with the original packaging where reasonably possible.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You may open the packaging to inspect the product. Opening the packaging by itself does not prevent a return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, products that have been used, damaged, altered, or returned incomplete due to the customer&#8217;s actions may not be eligible for a return, except where the issue concerns a defect or another situation for which Alvora is legally responsible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Return Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you exercise your right to return a purchase within the applicable return period, Alvora will provide the return instructions and cover the applicable return shipping costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You should contact us before sending the product back so that we can provide the appropriate instructions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your returned product has been received and inspected, we will confirm whether the return has been accepted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the return is approved, the refund will be processed using the&nbsp;<strong>same payment method used for the original purchase<\/strong>, where possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For purchases made through&nbsp;<strong>Mercado Pago<\/strong>, the refund will be processed through the applicable Mercado Pago payment system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any refund required under applicable consumer law will include the amounts that are legally required to be refunded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The time it takes for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Defective or Damaged Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your product arrives defective or becomes defective under circumstances covered by applicable consumer protection laws, please contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"mailto:byalvora.studio@gmail.com\">byalvora.studio@gmail.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please describe the problem and, where possible, provide photographs showing the defect. This helps us assess the issue and determine the appropriate solution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the circumstances, you may be offered a choice between:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A replacement of the product; or<\/li>\n\n\n\n<li>A refund.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will provide instructions for returning the defective product when a return is necessary.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alvora will cover the applicable costs associated with the return of a product that is defective or for which Alvora is responsible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Incorrect Product<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If we send you the wrong product, please contact us as soon as possible at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"mailto:byalvora.studio@gmail.com\">byalvora.studio@gmail.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will arrange the return of the incorrect product at no cost to you and send you the correct product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you would prefer not to receive a replacement, we can instead process an appropriate refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We do not offer general exchanges simply because you would prefer a different product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you change your mind about a product, you may use the applicable return process and, once the return has been resolved, place a new order for the product you would prefer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the product is defective or we sent the wrong product, the replacement options described in this policy will apply.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Sale Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Products purchased during a sale or promotional period are subject to the same return and refund rights as other products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A promotional price does not, by itself, remove any rights available to the customer under applicable consumer protection law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Digital Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Digital products are delivered electronically and may be made available for download after payment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Because digital products cannot be physically returned, returns after the digital file has been downloaded are generally not accepted where permitted by applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, if you receive a corrupted, incomplete, incorrect, or otherwise defective digital file, please contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"mailto:byalvora.studio@gmail.com\">byalvora.studio@gmail.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will provide the correct file at no additional cost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the problem cannot be resolved by providing a replacement file, an appropriate refund may be offered where applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Personalized Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some products may eventually be offered with personalization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Personalized products may be subject to different return conditions where permitted by applicable law, particularly when the product has been made specifically according to the customer&#8217;s requested specifications.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, personalization does not remove your rights regarding defective, damaged, incorrectly produced, or incorrectly supplied products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If there is a problem with a personalized product, please contact us so that we can determine the appropriate solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. How to Request a Return or Refund<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To request a return, refund, or replacement, please email:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"mailto:byalvora.studio@gmail.com\">byalvora.studio@gmail.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your name;<\/li>\n\n\n\n<li>Order number;<\/li>\n\n\n\n<li>Product purchased;<\/li>\n\n\n\n<li>Reason for contacting us;<\/li>\n\n\n\n<li>Photographs, where relevant, if the product is damaged or defective.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not send a product back before contacting us and receiving return instructions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Return Address<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For security and administrative reasons, our return address is not published on this page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your return request has been approved, we will provide the appropriate return address and instructions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions about returns, refunds, replacements, or this policy, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong>&nbsp;<a href=\"mailto:byalvora.studio@gmail.com\">byalvora.studio@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Website:<\/strong>&nbsp;alvora.studio<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Alvora<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last updated: September 16, 2026<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: September 16, 2026 At&nbsp;Alvora, we want you to be happy with your purchase. If you change your mind about a purchase or there is a problem with your order, this policy explains how returns, refunds, and replacements work. This policy applies to physical products purchased through&nbsp;alvora.studio, including stencils and page holders, as well [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-with-title","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/alvora.studio\/pt\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alvora.studio\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alvora.studio\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alvora.studio\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alvora.studio\/pt\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":1,"href":"https:\/\/alvora.studio\/pt\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":845,"href":"https:\/\/alvora.studio\/pt\/wp-json\/wp\/v2\/pages\/11\/revisions\/845"}],"wp:attachment":[{"href":"https:\/\/alvora.studio\/pt\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}